Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time to avoid any delays for following treatments with other clients. Please arrive at least 5 minutes before your scheduled appointment time. iLuvo reserves the rights to cancel or amend scheduled appointments due to circumstances beyond our control.
Please note that 24 hours notice is required for all cancellations. You may still be charged for your appointment should you not show up at the allotted time. Please call us on 0208 089 1358 if you are unable to attend an appointment.
We offer a 14 day refund policy should you change your mind about the treatment and request a full refund. Refunds beyond 14 days will be considered on a discretional basis and may or may not be offered at the discreation of the business.
Pricing and Alterations
We may at times and at our discretion, change prices for the treatments we offer. We are not liable to honour any mistakes or changes to pricing listed on any printed materials or posted on websites and social media platforms.
There is a no smoking policy on all of our premises, in-line with our legal requirements with UK law.
Undisclosed Medical Conditions
We will not be held liable for any undisclosed medical conditions at the time of consultation. Please answer all questions honestly and be sure to advise your therapist of any medical conditions that may affect your treatment.
We will not be held liable for any loss or damage to personal items that are brought onto our premises. Please be sure to leave any valuables at home, or in safekeeping when attending our premises.
Package Deals & Promotional Offers
All package deals and promotional offers are subject to change. Refunds are not available for any package deals or special offers purchased.
Reviews & Feedback
We may ask our customers to review our business on relevant social media platforms and websites. We value true and honest feedback on our services and your experience with us.
If you are unhappy with your treatment or any of the services that we provided, please contact us to discuss so that we may resolve your complaint in a professional manner. You can raise a complaint via email: firstname.lastname@example.org.
We take great pride in respecting our clients privacy and confidentiality. All data and information on our clients will be stored in a safe and secure manner. We do not share personal information or contact details with any of our suppliers, partners, or clients.
We may, at times, contact our clients for feedback on our services. If you do not wish to be contacted by us, please advise a member of staff.