Main Page – FAQ

Welcome to our Frequently Asked Questions (FAQ) and Answers page. Here, you will find a list of our most commonly asked questions and their answers. Please email us at info@iluvo.co.uk if you have a question that is not listed below.

Are iLuvo Beauty’s beauticians fully qualified to perform treatments?

Our beauticians are certified to at least NVQ Level 3 or Level 4 which is a legal minimum requirement for operating Laser Technology. In addition, our Laser Therapists have received specialist training specific to the laser equipment in use and regularly attend refresher training.

Are all of iLuvo Beauty’s treatments tried and tested?

Our treatments are extensively tried and tested by the vendors of our equipment and each piece is medically certified and insured.

What are the Benefits and Results of Laser Therapy?

A course of 6-8 treatments will result in a permanent reduction of hair growth for an overwhelming majority of clients with a 60-90% reduction. At the beginning of your course, we go through an in-depth consultation covering all aspects of the treatment. At iLuvo our treatment offers:

• Permanent reduction in hair growth
• Quicker treatment compared to traditional laser systems
• Smoother and softer skin all year round
• Suitable for all skin types
• Virtually pain-free treatment
• Highly trained and highly experienced professional team
• 0% interest-free credit payment plans available
• Laser Hair Removal can be done on the following areas of the body:
  • Underarm
  • Face
  • Neck
  • Back
  • Shoulders
  • Buttocks
  • Groin Areas
  • Legs
  • Arms
  • Chest
  • Perianal
  • Stomach

What are the benefits and results of Waxing Therapy:

A treatment of waxing therapy will result in the temporary reduction of hair growth from a hair follicle for the majority of clients with a 60-70% reduction of hair growth. After your treatment you will notice a small rash and some soreness around the treatment area which generally lasts for 12 – 36 hours depending on skin and hair type. A waxing treatment generally offers a reduction of:

• Reduced hair growth and visibility, improved smoothness and visibility of hair
• Slower re-growth of hair within the follicle
• Smoother and softer skin for a few weeks
• Waxing can be done on the following areas of the body:
  • Underarm
  • Back
  • Shoulders
  • Neck
  • Face
  • Legs
  • Arms
  • Chest
  • Groin Areas
  • Stomach
  • Buttocks
  • Perianal

What are the benefits and results of Threading Hair Removal therapy:

A treatment of therapy for hair removal using threading generally delivers a reduction in hair growth for a hair folicle for the majority of clients of around 60%. Leading to a smoother, hair-less experience. After treatment there will be a small chance of rash or infection and a small chance of some soreness around the treatment area which should last just a few hours after treatment. Waxing offers an efficient, short-term, reduction of hair growth for the targeted area that lasts longer than waxing or shaving. A threading treatment generally offers a reduction of:

• Reduced hair growth and visibility, improved smoothness and visibility of hair
• Slower re-growth of hair within the follicle
• Smoother and softer skin for a few weeks
• Threading can be done on the following areas of the body:
  • Eyebrows
  • Monobrow/Unibrow
  • Forehead
  • Cheeks
  • Chin
  • Nose
  • Sideburns
  • Upper Lip

What are the benefits of Eyelash Extensions:

Eyelash Extensions are generally used for improved looks of the eyes, offering a longer, better defined, eyelash, which is more prominent and visibile, more attractive and brings out the eyes for overall facial visibility. The benefits of eyelash extensions are:

• Improved eyelash definition, a bushier look, more defined look.
• Improved eyelash length, a longer than usual eyelash length to really bring out the overall look of the eye in general

What are the benefits of Eyebrow Tinting:

Eyebrow Tinting is generally used for people who suffer with light coloured eyebrows, either blonde, white, grey, or light brown. Providing the alternative to tint their eyebrows to a darker colour to make them more defined and more visible that lighter colours. To match any hair colouring such as Dark Brown or Black Colouring to change hair colour from Light Brown, Red, Blonde, White, or Grey. To help the eyebrows match the colour of the hair. The benefits of eyebrow tinting are:

• Match the colour of hair colouring
• To remove grey hair
• To remove red hair

What are the benefits of Eyebrow Tinting:

Eyebrow tinting is generally used for people who have imperfectly shaped eyebrows and wish to shape their eyebrows to a normal standard or to a unique fashion trend. Eyebrow tinting is often used to shape eyebrows to match a current eyebrow shape trend. Such as:

• Flicked Up
• Flicked Down
• Standard
• Minimalistic
• Bushy
• Fine Lined
• Amongst others

Eyebrow Removal

Some people prefer to remove eyebrows completely and opt for permanent tattoo eyebrows such as phi brow. This is where the eyebrows are removed completely often using Laser Hair Removal or sometimes Waxing before then having a permanent shaped eyebrow tattooed in-place of the original eyebrows to a shape of their choosing, eyebrow removal and tattooing is often done to:

• Remove and tattoo a Flicked Up Eyebrow Tattoo
• Remove and tattoo a Flicked Down Eyebrow Tattoo
• Remove and tattoo a Standard Tattoo
• Remove and tattoo a Bushy Tattoo
• Remove and tattoo a Fine Lined Tattoo
• Amongst many other shapes and styles

Massage

Many people choose to have massage to relax muscle, body, and brain tension using a variety of massage techniques designed to cater for special needs. These include:

• Deep Tissue / Sports Massage which focuses on a painful, but extremely effective deep pressure focused massage on particular muscle groups which have a tendency to build up high levels of tension and pain. Deep Tissue massage is extremely popular amongst sports personalities and office workers who struggle with painful back and leg problems due to muscle tension.
• Aromatherapy Massage focuses on a relaxation of the entire body and mind, using oils and fragrances to help relax the mind, body and soul, whilst also relaxing any muscle tension.
• Scalp/Head Massage focuses on released head tension for headaches, migraines, and stress, caused from overworking in high concentrating jobs where brain activity is the focus.

Manicure

Manicure is a hand and finger focused treatment for treating the health of the nails on the fingers. To trim and treat the follicles, clean the nails, trim the nails, and clean any previous polish, extensions, treatments, to the nails. Restoring the nails the their natural health and wellbeing. After receiving manicure, your nails will be:

• Clean and Trimmed Perfectly
• Cuticles Trimmed and Healthy
• Previous Polish, Extensions, etc. removed.

Pedicure

Pedicure is a feet and toes focused treatment for treating the health of the nails on the toes. To trim and treat the follicles, clean the nails, trim the nails, and clean any previous polish, extensions, treatments, to the nails. Restoring the nails to their natural health and wellbeing. After receiving pedicure your nails will be:

• Clean and Trimmed Perfectly
• Cuticles Trimmed and Healthy
• Previous Polish, Extensions, etc, removed.

Nail Extensions

Nail Extensions will provide fake extensions to the nails of the fingers or toes nails of varying length, quality, shape, etc. These will then be polished to a colour of your choosing with a protective layer of varnish to protect the colouring and fake nail. The nail will be glued to your natural nail using powerful glue to ensure longevity. There are also various choices in the type of design for the nail such as:

• French Manicure/Pedicure
• Reverse French Manicure/Pedicure
• Gel Polish
• Shellac Polish
• SNS
• Powder Dipped
• Diamond
• Crystal
• And much more

Award-winning technology

Soprano ICE Platinum is an advanced hair removal platform which is specifically designed to provide effective treatment to a wide range of skin and hair types. The technology offers power and versatility by incorporating the three most effective wavelengths for hair removal:

• Alex Technology: 755nm wavelength offers more powerful energy absorption targeting the widest range of hair types and colours, especially lighter-coloured and finer hair.
• Diode Technology: 810nm is the classic wavelength to offer high power and deep penetration of the hair follicle.
• YAG Technology: 1064nm wavelength offers the deepest penetration of the hair follicle making it an optimal solution for darker skin types and thicker, darker hair.

Traditional lasers only operate using 1 or 2 laser wavelengths. By utilising 3 wavelengths the Soprano Ice Platinum treatment is more effective in reducing and eliminating hair growth. The treatment targets the hair follicle, root, and bulb to produce fantastic results in reduced hair growth by using a back and forth motion to gradually build energy and heat as opposed to the traditional shots method, this new technique ensures the treatment is virtually painless and much safer compared to other systems.

Does iLuvo Beauty offer free consultations?

Yes, we offer a 30-minute free consultation and patch test for both laser hair removal and laser skin treatments.

What is laser hair removal?

Laser Hair Removal is a form of hair removal that offers a pain-free, almost permanent hair removal solution as an alternative to waxing or shaving.

How many laser hair removal treatments do I need before I see results?

You will start to see results after your second treatment.

Does laser hair removal hurt?

Laser hair removal, if done correctly, using the correct energy, fluency, frequency, etc. should not cause any pain at all. At worst a slight discomfort. Having said that, there are clinics out there that use the same system with unqualified, uncertified, and inexperienced staff, which can result in some pain. This is why it is important to remember that just because someone is cheaper, they can offer the same level of service and somewhere that is slightly more expensive. Here at iLuvo Beauty, our clinicians are trained specifically in the machinery that we use and the certifications required to be able to identify the skin and hair types of an individual. Enabling the clinician to configure the machine to its optimal settings for the person being treated. This leads to a more professional, friendly, pain-free, longer lasting, solution.

Is laser hair removal quick?

Laser hair removal is known as one of the quicker ways to remove unwanted hairs for a long period of time. It is generally more efficient and quicker than waxing and certainly less painful. The main benefit of laser hair removal is the smoothness of the skin after treatment and the longevity of the treatment. Once you have completed your treatment plan you may only need to top up your treatment once or maybe twice per year.

Is laser hair removal permanent?

Whilst it is generally marketed as being a permanent solution to unwanted hair, it isn’t quite a permanent solution. There are no permanent solutions out there currently in today’s market. So why is Laser Hair Removal marketed as being “Permanent”? Well, this is because the results last for a very long time, are near permanent and can be permanent should you ensure that you attend a bi-annual or annual top-up session.

Can I have laser treatments whilst pregnant?

Depending on the treatment required our therapists will advise you about the treatments available.

Does iLuvo Beauty sell any treatment products?

We sell a limited range of beauty treatment creams and gels in our clinic and hope to offer an online store in the near future. Please speak to a therapist or email info@iluvo.co.uk for more information.

Does Threading hurt?

Yes, Threading can be a painful procedure, but not unbearable.

Does Waxing hurt?

Yes, Waxing can be painful and can be too painful for some people.

Does Manicure/Pedicure Hurt

Yes, There is some discomfort for Manicure/Pedicure depending on the requirements, such as; removal of existing nail extensions, in general, the process is painless.

Does Eyebrow Removal Hurt

Yes, eyebrow removal can be a painful treatment, although, not unbearable, it generally is down to the hair removal procedure chosen, the least painful method is laser hair removal.

Does Eyelash Extension Hurt

Generally not, Eyebrow Extension itself does not hurt, the removal of existing eyelash extension can cause some slight discomfort, but not unbearable.

Does Permanent Eyelash Treatment / Eyelash Tattoo Hurt

Like most tattoos, Eyelash Tattoo can be painful, but not unbearable. a numbing cream can be applied to help relieve discomfort.

Does massage hurt?

It really depends on the type of massage selected and your individual pain tolerance. A deep tissue/sports massage is generally the most painful massage, although, the masseuse will help discuss and adjust the pressure to a level that is bearable for you.

How long does permanent eyebrow tattoo last for?

A permanent massage tattoo can last a year or more but will require regular top-up’s to maintain the visibility of the tattoo.

SHR is the only clinically proven hair removal treatment which is virtually pain-free and used worldwide. Soprano ICE Platinum uses SHR to ensure a safe and comfortable treatment experience. SHR works by using a high frequency of short pulses, therapeutically delivered deep into the skin to build up heat, degenerating hair follicles and preventing regrowth. We achieve this by sweeping the applicator repeatedly over the treatment area whilst the ICE technology cools the surface of the skin to prevent damage to the surrounding skin. This state-of-the-art combination allows for painless and highly effective hair removal.

Preparation

• Shave targeted areas a few hours before your visit, ensuring they are smooth and stubble free
• Except for shaving, avoid all hair removal treatments including creams for 6 weeks before your treatment and throughout the course
• Two weeks before treatment, avoid sunbeds and fake tan
• Avoid normal sun exposure for 1 week before your treatment
• Check whether any medications you are taking cause photosensitivity – this may prevent treatment due to increased sensitivity to light and heat

Can I be treated?

The Soprano Ice Platinum is suitable for any skin type but if you have tanned recently then you should wait one week before treatment. The system uses 3 different laser light wavelengths to target as many hair colours and textures as possible.

Who would you not recommend the treatment for?

Lasers target the melanin pigment in the hair follicle so treatment for ginger, white, or grey hair will, unfortunately, be ineffective. The darker and denser the hair, the more effective the treatment.

Requirements for treatment:

• You must be 18 years or older
• Please do not shave for 8 hours before the session
• We cannot treat you if you are regularly taking Accutane medication
• If you are pregnant we won’t be able to offer our treatment to you.
• Avoid significant sun exposure (one week prior), sunburn, fake tan or peeling skin
• No light-sensitive epilepsy, vitiligo, type 1 diabetes, a history of keloid scarring or lupus
• Please take anti-viral medication for 3 days prior to and after treatment if you have a history of cold sores
• If you are currently taking any medication or herbal supplement that may cause photosensitivity please seek a doctor’s note before commencing treatment

Is Laser Hair Removal safe?

Yes, the Soprano Ice Platinum system is one of the safest on the market with the applicator using a back-and-forth motion to prevent excessive energy and heat build-up.

How many Laser Hair Removal treatments do I need?

Laser hair removal technology treats hair in the Anagen growth phase, at any time this will be around 10-15% of hair in an area, therefore, each treatment 4-8 weeks apart will see a 10-15% reduction per treatment. Most clients go for a series of 6-8 treatments per area to ensure maximum effect, but may be more for resistant areas like the face or bikini area.

How Long Does a Treatment Session Take?

Each area can vary depending on what body part you are planning to treat:

• Underarms ~ 10 minutes
• Half Arms or Lower Legs ~ 30 minutes
• Full Back and Shoulders ~ 45 minutes
• Full Body ~ 2 hours 30 minutes

Do I need to shave before Laser Hair Removal?

Please shave a few hours before the appointment to ensure sessions are safe and effective as the laser will be unable to target root structures beneath the skin if not smooth. This period will allow the skin to calm down and redness to fade whilst leaving a smooth surface for the laser to treat. iLuvo offers shaving for a small charge of £10 per area.

Can I sunbathe or use a tanning bed before Laser Hair Removal Treatment?

You may receive laser hair removal treatment if you have a tan but please wait at least 7 days after sun exposure before treatment and avoid sun exposure for 7 days after treatment. Sunbeds must be avoided throughout the course of laser hair removal and if you have red skin, sunburn or peeling skin please wait until your skin is completely healed before starting the treatment.

Mild redness or sensitivity:

Apply cooled Aloe Vera gel to calm and soothe the skin.

Exposure to sunlight:

Ensure treated areas are protected with 30-50 SPF sunscreen.

Avoid:

Heat, hot baths/showers, saunas and steam rooms, vigorous exercise, and swimming.

Mild redness or sensitivity:

Apply cooled Aloe Vera gel to calm and soothe the skin.

Exposure to sunlight:

Ensure treated areas are protected with 30-50 SPF sunscreen.

Avoid:

Heat, hot baths/showers, saunas and steam rooms, vigorous exercise, and swimming.

Mild redness or sensitivity:

Apply cooled Aloe Vera gel to calm and soothe the skin.

After receiving permanent eyebrow tattoo you should regularly apply:

Apply cooled Aloe Vera gel to calm and soothe the skin.

After receiving eyelash extensions, you should:

Aftercare guidelines for eyelash extension here:

After receiving Nail extensions, you should:

Aftercare guidelines for Nail extension here:

After receiving Manicure/Pedicure extensions, you should:

Aftercare guidelines for Manicure/Pedicure Treatments here:

What laser hair removal treatment areas can iLuvo treat with Soprano ICE Platinum?

The following is a list of the main areas of treatment for laser hair removal using the Soprano ICE Platinum Laser Hair Removal System:

• Underarm/Armpit Laser Hair Removal
• Chest Laser Hair Removal
• Shoulder Laser Hair Removal
• Back Laser Hair Removal
• Stomach Laser Hair Removal
• Legs Hair Laser Removal
• Arms Hair Laser Removal
• Tummy Line Laser Hair Removal
• Moustache Laser Hair Removal
• Beard Laser Hair Removal
• Chin Laser Hair Removal
• Cheek Laser Hair Removal
• Monobrow Laser Hair Removal
• Neck Laser Hair Removal
• Bikini Laser Hair Removal
• G-String Laser Hair Removal
• Buttocks Laser Hair Removal
• Hollywood Laser Hair Removal
• Brazilian Laser Hair Removal
• Perianal Laser Hair Removal
• Forehead Laser Hair Removal
• Ear Laser Hair Removal
• Foot Laser Hair Removal
• Hand Laser Hair Removal
• Fingers Laser Hair Removal
• Toes Laser Hair Removal
• Nose/Nasal Laser Hair Removal
• Ears Laser Hair Removal

What laser skin treatment areas can iLuvo Beauty treat with Lumenis M22?

The following is a list of the most popular laser skin treatments here at iLuvo Beauty using the Lumenis M22 laser system:

• Laser Acne Treatment
• Laser Sunspot Treatment
• Laser Spot Treatment
• Laser Skin Tightening
• Laser Pigmentation Removal
• Laser Skin Rejuvenation
• Laser Carbon Peeling Facial
• Laser Spider Vein Treatment
• Laser Varicose Vein Treatment
• Laser Wrinkle Treatment

Why is iLuvo Beauty more expensive than other Soprano ICE Platinum Clinics?

Here at iLuvo Beauty , we provide ourselves providing the most efficient, effective, and safest treatment to our clients. We perform a detailed background analysis of our clients, we perform detailed checks of our client’s hair growth, hair type, follicle size, skin colour, hair colour, hair coarseness, hair density, and much more.

This detailed analysis enables our clinician to make accurate tweaking of the laser wavelengths, fluency, frequency, energy, etc. to ensure that the client receives the safest, pain-free, professional and efficient results possible. Being thorough at our work, training our staff to the highest of standards, and running the machines at higher fluency/energy levels, all lead to increased costs.

These costs are then reflected in our pricing. You may see a Soprano ICE Platinum clinic offering underarm treatment for £15 per session, however, because they are inexperienced, or because they are attempting to save money, they may operate the machinery at a lower frequency, lower energy, and lower fluency.

This basically means that the treatment is far less effective and the number of follicles destroyed by the laser is fewer, hair regrowth is quicker, coverage is poorer, and you end up spending even more money because you have to attend more appointments.

Paying a higher price per session, and receiving the absolute best possible service, will result in financial savings over a longer term and lead to more satisfying results for the client.

Here at iLuvo Beauty, we offer the most cost-effective and efficient way to remove hair using the latest and greatest industry-leading, award-winning, Soprano ICE Platinum. Our clinicians are heavily trained and certified in using the Soprano ICE Platinum to its full potential.

What payment methods does iLuvo Beauty take?

We accept cash and card payments for most UK card providers. We do not accept American Express Card Payments.

Does iLuvo Beauty accept cash payments?

Yes, cash payments are accepted. We only accept UK legal tender.

Can I purchase a gift card/voucher from iLuvo Beauty?

Yes, we sell electronic gift vouchers. These are available for purchase directly from our website under the top menu item Purchase. Alternatively, click here. We do not have physical gift cards available for sale. We only sell electronic gift vouchers which are registered with our system and emailed to yourself or the person you are gifting the voucher to. Alternatively, you can also print out the email receipt and give this to the receiver who can redeem it in-store.

Does iLuvo Beauty offer credit?

We offer a bespoke payment scheduling in-house finance package for purchasing packages. These finance packages are 0% APR and available without a credit agency reference check. Please speak to a therapist about payment schemes for the package(s) you are interested in purchasing.

Does iLuvo Beauty offer refunds?

Refunds are available in some situations for non-discounted purchases. Refunds are not available for discounted packages or treatments purchased as part of a special offer or promotional scheme. If you would like to enquire about a refund and the circumstances in which they are issued, please speak to one of our laser therapists who will raise the request with the store manager.

Does iLuvo Beauty offer discounts?

Yes, we offer many discounts on packages and regularly have promotions for you to take advantage of. To view the current offers available please click here.

Where is iLuvo Beauty located?

iLuvo Beauty now has two salon locations, our original Laser Treatment Salon at Upper Tachbrook Street in Pimlico, London, UK and our new Beauty Salon located in Wandsworth, London, UK (opening later this year).

What days is iLuvo Beauty open?

We are open 7 days a week

What are iLuvo Beauty’s opening times?

We are open from 10 am till 8 pm daily

How can I book an appointment with iLuvo Beauty?

Booking with iLuvo Beauty couldn’t be easier:

• Request a callback
• Complete our consultation forms
• Call us on 0203 8770 822

What makes iLuvo Beauty different to other laser treatment clinics?

iLuvo Beauty is a specialist in laser therapies and treatments, ranging from Laser Hair Removal to specialist Laser Skin Treatments. We offer pain-free Laser Hair Removal using the latest technology and offer treatments for common skin ailments.

Why choose iLuvo Beauty?

We at iLuvo Beauty are passionate about beauty and strive to excel in ensuring our customers are treated with respect, care, and professionalism. iLuvo treats you as a unique individual, providing you with a personalised care package whenever you book a treatment with us. We pride ourselves on consistently delivering excellent service and as such we have a 5-star service testament to our reviews.

Are Laser Hair Removal Treatments Available at Wandsworth Beauty Salon?

Yes, we have relocated our Victoria Laser Clinic and integrated it within our Beauty Salon in Wandsworth.

Are any jobs available with iLuvo Beauty?

Yes, we currently have a large number of openings for our new beauty salon in Wandsworth and potentially will regularly post adverts for new positions as they are required. Follow our website News and Social Media Feeds if you are interested in joining iLuvo Beauty. Or view our Shop/Salon Details for list of any current vacancies advertised.

Will iLuvo Beauty be offering Massage Services?

Yes, we will be offering massage services from our new Beauty Salon in Wandsworth soon.

Will iLuvo Beauty be offering Nail Extensions, Manicures, Pedicures, Nail Art, Nail Care, etc?

Yes, we will be offering a range of nailcare services and treatments from our new Beauty Salon in Wandsworth soon.

Will iLuvo Beauty be offering Waxing and Threading Treatments?

Yes, we will be offering a range of Waxing and Threading Services/Treatments from our new Beauty Salon in Wandsworth. We will continue to offer the ultimate in hair removal, Soprano ICE Platinum Laser Hair Removal, however, this will continue to be run from our Victoria Laser Clinic for the foreseeable future.

Will the Business Phone Number Change?

Yes, we are looking to change the phone number as part of a migration to a more intelligent and capable phone system in 2023 as part of the new salon opening.

Can I Purchase Gift Cards Online?

Yes, the new system will enable you to purchase and send Gift Cards via our website or in-store.

Will we sell products such as lotions, perfumes, nail polish?

We may sell a small range of products within our Beauty Salon. Products such as Nail Polish Remover Liquid, Hand Softener, Lotions, Nail Polish Colours, etc. There are no plans to make these available for purchase online via the website at this time. However, this may change in time. Keep an eye on our news feed and social media feeds for updates.

Has the ownership of iLuvo changed?

No, iLuvo Beauty is still owned by the original owner who founded iLuvo in 2017.