Frequently Asked Questions (FAQs)

Welcome to our Frequently Asked Questions (FAQ) and Answers page. Here, you will find a list of our most commonly asked questions and their answers. Please email us at info@iluvo.co.uk if you have a question that is not listed below.

General Information

Where is iLuvo located?

We are located on Upper Tachbrook Street in Pimlico, London, UK. Just five minutes walk from Victoria Station and 15 minutes walk from Westminster.

What days is iLuvo open?

We are open 7 days a week

What are iLuvo’s opening times?

We are open from 10 am till 8 pm daily

How can I book an appointment with iLuvo?

Booking with iLuvo couldn’t be easier:

Request a callback
Complete our consultation forms
Call us on 0203 8770 822

What makes iLuvo different to other laser treatment clinics?

iLuvo is a specialist in laser therapies and treatments, ranging from Laser Hair Removal to specialist Laser Skin Treatments.

We offer pain-free Laser Hair Removal using the latest technology and offer treatments for common skin ailments.

Why choose iLuvo?

We at iLuvo are passionate about beauty and strive to excel ensuring our customers are treated with respect, care, and professionalism.

iLuvo treats you as a unique individual, providing you with a personalised care package whenever you book a treatment with us.

We pride ourselves on consistently delivering excellent service and as such we have a 5-star service testament of our reviews.

Treatment Offerings

Are iLuvo’s beauticians fully qualified to perform treatments?

Our beauticians are certified to at least NVQ Level 3 or Level 4 which is a legal minimum requirement for operating Laser Technology.

In addition, our Laser Therapists have received specialist training specific to the laser equipment in use and regularly attend refresher training.

Are all of iLuvo’s treatments tried and tested?

Our treatments are extensively tried and tested by the vendors of our equipment and each piece is medically certified and insured.

What are the Benefits and Results of Laser Therapy?

A course of 6-8 treatments will result in a permanent reduction of hair growth for an overwhelming majority of clients with a 60-90% reduction.

At the beginning of your course, we go through an in-depth consultation covering all aspects of the treatment. At iLuvo our treatment offers:

Permanent reduction in hair growth
Quicker treatment compared to traditional laser systems
Smoother and softer skin all year round
Suitable for all skin types
Virtually pain-free treatment
Highly trained and highly experienced professional team
0% interest-free credit payment plans available

Award-winning technology

Soprano ICE Platinum is an advanced hair removal platform which is specifically designed to provide effective treatment to a wide range of skin and hair type.

The technology offers power and versatility by incorporating the three most effective wavelengths for hair removal:

Alex Technology: 755nm wavelength offers more powerful energy absorption targeting the widest range of hair types and colours, especially lighter coloured and finer hair.

Diode Technology: 810nm is the classic wavelength to offer high power and deep penetration of the hair follicle.

YAG Technology: 1064nm wavelength offers the deepest penetration of the hair follicle making it an optimal solution for darker skin types and thicker, darker hair.

Traditional lasers only operate using 1 or 2 laser wavelengths. By utilising 3 wavelengths the Soprano Ice Platinum treatment is more effective in reducing and eliminating hair growth.

The treatment targets the hair follicle, root, and bulb to produce fantastic results in reduced hair growth by using a back and forth motion to gradually build energy and heat as opposed to the traditional ‘shots’ method, this new technique ensures the treatment is virtually painless and much safer compared to other systems.

Does iLuvo offer free consultations?

Yes, we offer a 30-minute free consultation and patch test for both laser hair removal and laser skin treatments.

What is laser hair removal?

Laser Hair Removal is a form of hair removal that offers a pain-free, almost permanent hair removal solution as an alternative to waxing or shaving.

How many laser hair removal treatments do I need before I see results?

You will start to see results after your second treatment.

Does laser hair removal hurt?

Laser hair removal, if done correctly, using the correct energy, fluency, frequency, etc. should not cause any pain at all. At worst a slight discomfort. Having said that, there are clinics out there that use the same system with unqualified, uncertified, and inexperienced staff, which can result in some pain. This is why it is important to remember that just because someone is cheaper, they can offer the same level of service and somewhere that is slightly more expensive.

Here at iLuvo, our clinicians are trained specifically in the machinery that we use and the certifications required to be able to identify the skin and hair types of an individual. Enabling the clinician to configure the machine to its optimal settings for the person being treated. This leads to a more professional, friendly, pain-free, longer lasting, solution.

Is laser hair removal quick?

Laser hair removal is known as one of the quicker ways to remove unwanted hairs for a long period of time. It is generally more efficient and quicker than waxing and certainly less painful. The main benefit of laser hair removal is the smoothness of the skin after treatment and the longevity of the treatment. Once you have completed your treatment plan you may only need to top up your treatment once or maybe twice per year.

Is laser hair removal permanent?

Whilst it is generally marketed as being a permanent solution to unwanted hair, it isn’t quite a permanent solution. There are no permanent solutions out there currently in today’s market. So why is Laser Hair Removal marketed as being “Permanent”? Well, this is because the results last for a very long time, are near permanent and can be permanent should you ensure that you attend a bi-annual or annual top up session.

Can I have laser treatments whilst pregnant?

Depending on the treatment required our therapists will advise you about the treatments available.

Does iLuvo sell any treatment products?

We sell a limited range of beauty treatment creams and gels in our clinic and hope to offer an online store in the near future. Please speak to a therapist or email info@iluvo.co.uk for more information.

Super Hair Removal (SHR)

SHR is the only clinically proven hair removal treatment which is virtually pain-free and used worldwide.

Soprano ICE Platinum uses SHR to ensure a safe and comfortable treatment experience. SHR works by using a high frequency of short pulses, therapeutically delivered deep into the skin to build up heat, degenerating hair follicles and preventing regrowth.

We achieve this by sweeping the applicator repeatedly over the treatment area whilst the ICE technology cools the surface of the skin to prevent damage to the surrounding skin. This state-of-the-art combination allows for painless and highly effective hair removal.

Preparation

Shave targeted areas a few hours before your visit, ensuring they are smooth and stubble free
Except for shaving, avoid all hair removal treatments including creams for 6 weeks before your treatment and throughout the course
Two weeks before treatment, avoid sunbeds and fake tan
Avoid normal sun exposure for 1 week before your treatment
Check whether any medications you are taking cause photosensitivity – this may prevent treatment due to increased sensitivity to light and heat

Can I be treated?

The Soprano Ice Platinum is suitable for any skin type but if you have tanned recently then you should wait one week before treatment.

The system uses 3 different laser light wavelengths to target as many hair colours and textures as possible.

Lasers target the melanin pigment in the hair follicle so treatment for ginger, white, or grey hair will, unfortunately, be ineffective.

The darker and denser the hair, the more effective the treatment.

Requirements for treatment:

You must be 18 years or older
Please do not shave for 8 hours before the session
We cannot treat you if you are regularly taking Accutane medication
If you are pregnant we won’t be able to offer our treatment to you.
Avoid significant sun exposure (one week prior), sunburn, fake tan or peeling skin
No light sensitive epilepsy, vitiligo, type 1 diabetes, a history of keloid scarring or lupus
Please take anti-viral medication for 3 days prior to and after treatment if you have a history of cold sores
If you are currently taking any medication or herbal supplement that may cause photosensitivity please seek a doctor’s note before commencing treatment

Is Laser Hair Removal safe?

Yes, the Soprano Ice Platinum system is one of the safest on the market with the applicator using a back and forth motion to prevent excessive energy and heat build-up.

How many Laser Hair Removal treatments do I need?

Laser hair removal technology treats hair in the Anagen growth phase, at any time this will be around 10-15% of hair in an area, therefore, each treatment 4-8 weeks apart will see a 10-15% reduction per treatment.

Most clients go for a series of 6-8 treatments per area to ensure maximum effect, but may be more for resistant areas like the face or bikini area.

How Long Does a Treatment Session Take?

Each area can vary depending on what body part you are planning to treat:

Underarms ~ 10 minutes
Half Arms or Lower Legs ~ 30 minutes
Full Back and Shoulders ~ 45 minutes
Full Body ~ 2 hours 30 minutes

Do I need to shave before Laser Hair Removal?

Please shave a few hours before the appointment to ensure sessions are safe and effective as the laser will be unable to target root structures beneath the skin if not smooth.

This period will allow the skin to calm down and redness to fade whilst leaving a smooth surface for the laser to treat.

iLuvo offers shaving for a small charge of £10 per area.

Can I sunbathe or use a tanning bed before Laser Hair Removal Treatment?

You may receive laser hair removal treatment if you have a tan but please wait at least 7 days after sun exposure before treatment and avoid sun exposure for 7 days after treatment.

Sunbeds must be avoided throughout the course of laser hair removal and if you have red skin, sunburn or peeling skin please wait until your skin is completely healed before starting the treatment.

After Laser Treatment Care Guidelines

Mild redness or sensitivity:

Apply cooled Aloe Vera gel to calm and soothe the skin.

Exposure to sunlight:

Ensure treated areas are protected with 30-50 SPF sunscreen.

Avoid:

Heat, hot baths/showers, saunas and steam rooms, vigorous exercise, and swimming.

iLuvo Pricing for Laser Skin Treatments and Laser Hair Removal

What laser hair removal treatment areas can iLuvo treat with Soprano ICE Platinum?

The following is a list of the main areas of treatment for laser hair removal using the Soprano ICE Platinum Laser Hair Removal System:

Underarm/Armpit Laser Hair Removal
Chest Laser Hair Removal
Shoulder Laser Hair Removal
Back Laser Hair Removal
Stomach Laser Hair Removal
Legs Hair Laser Removal
Arms Hair Laser Removal
Tummy Line Laser Hair Removal
Moustache Laser Hair Removal
Beard Laser Hair Removal
Chin Laser Hair Removal
Cheek Laser Hair Removal
Monobrow Laser Hair Removal
Neck Laser Hair Removal
Bikini Laser Hair Removal
G-String Laser Hair Removal
Buttocks Laser Hair Removal
Hollywood Laser Hair Removal
Brazilian Laser Hair Removal
Perianal Laser Hair Removal
Forehead Laser Hair Removal
Ear Laser Hair Removal
Foot Laser Hair Removal
Hand Laser Hair Removal
Fingers Laser Hair Removal
Toes Laser Hair Removal
Nose/Nasal Laser Hair Removal
Ears Laser Hair Removal

What laser skin treatment areas can iLuvo treat with Lumenis M22?

The following is a list of the most popular laser skin treatments here at iLuvo using the Lumenis M22 laser system:

Laser Acne Treatment
Laser Sunspot Treatment
Laser Spot Treatment
Laser Skin Tightening
Laser Pigmentation Removal
Laser Skin Rejuvenation
Laser Carbon Peeling Facial
Laser Spider Vein Treatment
Laser Varicose Vein Treatment
Laser Wrinkle Treatment

Why is iLuvo more expensive than other Soprano ICE Platinum Clinics?

Here at iLuvo, we provide ourselves providing the most efficient, effective, and safest treatment to our clients. We perform a detailed background analysis of our clients, we perform detailed checks of our client’s hair growth, hair type, follicle size, skin colour, hair colour, hair coarseness, hair density, and much more.

This detailed analysis enables our clinician to make accurate tweaking of the laser wavelengths, fluency, frequency, energy, etc. to ensure that the client receives the safest, pain-free, professional and efficient results possible. Being thorough at our work, training our staff to the highest of standards, and running the machines at higher fluency/energy levels, all lead to increased costs.

These costs are then reflected in our pricing. You may see a Soprano ICE Platinum clinic offering underarm treatment for £15 per session, however, because they are inexperienced, or because they are attempting to save money, they may operate the machinery at a lower frequency, lower energy, and lower fluency.

This basically means that the treatment is far less effective and the number of follicles destroyed by the laser is fewer, hair regrowth is quicker, coverage is poorer, and you end up spending even more money because you have to attend more appointments.

Paying a higher price per session, and receiving the absolute best possible service, will result in financial savings over a longer term and lead to more satisfying results for the client.

Here at iLuvo, we offer the most cost-effective and efficient way to remove hair using the latest and greatest industry-leading, award-winning, Soprano ICE Platinum. Our clinicians are heavily trained and certified in using the Soprano ICE Platinum to its full potential.

What payment methods does iLuvo take?

We accept cash and card payments for most UK card providers. We do not accept American Express Card Payments.

Does iLuvo accept cash payments?

Yes, cash payments are accepted. We only accept UK legal tender.

Can I purchase a gift card/voucher from iLuvo?

Yes, we sell electronic gift vouchers. These are available for purchase directly from our website under the top menu item Purchase. Alternatively, click here.

We do not have physical gift cards available for sale. We only sell electronic gift vouchers which are registered with our system and emailed to yourself or the person you are gifting the voucher to. Alternatively, you can also print out the email receipt and give this to the receiver who can redeem it in store.

Does iLuvo offer credit?

We offer a bespoke payment scheduling in-house finance package for purchasing of packages. These finance packages are 0% APR and available without a credit agency reference check. Please speak to a therapist about payment schemes for the package(s) you are interested in purchasing.

Does iLuvo offer refunds?

Refunds are available in some situations for non-discounted purchases. Refunds are not available for discounted packages or treatments purchased as part of a special offer or promotional scheme.

If you would like to enquire about a refund and the circumstances in which they are issued, please speak to one of our laser therapists who will raise the request with the store manager.

Does iLuvo offer discounts?

Yes, we offer many discounts on packages and regularly have promotions for you to take advantage of. To view the current offers available please click here.

Data Protection at iLuvo

Why is iLuvo asking for my personal details?

Due to the nature of our business and the classification of Laser Treatments as a medical procedure, it is essential that we collect detailed medical background information and personal details about every client. This is a legal requirement to ensure the safety of our customers. If you have concerns about the data being requested, please speak to your therapist for more information.

How long does iLuvo hold my details for?

We retain your personal details for a period of five years from your last appointment and after this time we securely archive your information and delete it completely after seven years.

Can I request you delete my personal information?

As per General Data Protection Regulations (GDPR), you have the right to request that we remove your personal information from our systems. We will comply with any data removal requests. If you wish to return as a customer again in the future, you will need to complete the consultation information again. Legally, we have to hold this information about all clients for the duration of their treatments.