Welcome to our Frequently Asked Questions (FAQ) and Answers page. Here, you will find a list of our most commonly asked questions and their answers. Please email us at firstname.lastname@example.org if you have a question that is not listed below.
Where is iLuvo located?
We are located on Upper Tachbrook Street in Pimlico, London, UK. Just five minutes walk from Victoria Station and 15 minutes walk from Westminster.
What days is iLuvo open?
We are open 7 days a week
What are iLuvo’s opening times?
We are open from 10am till 8pm daily
How can I book an appointment with iLuvo?
Booking with iluvo couldn’t be easier:
What makes iLuvo different to other laser treatment clinics?
iLuvo is a specialist in laser therapies and treatments, ranging from Laser Hair Removal to specialist Laser Skin Treatments.
We offer pain-free Laser Hair Removal using the latest technology and offer treatments for common skin ailments.
Why choose iLuvo?
We at iLuvo are passionate about beauty and strive to excel ensuring our customers are treated with respect, care, and professionalism.
iLuvo treats you as a unique individual, providing you with a personalised care package whenever you book treatment with us.
We pride ourselves on consistently delivering excellent service and as such we have a 5-star service testament of our reviews.
Are iLuvo’s beauticians fully qualified to perform treatments?
Our beauticians are certified to at least NVQ Level 3 or Level 4 which is a legal minimum requirement for operating Laser Technology.
In addition, our Laser Therapists have received specialist training specific to the laser equipment in-use and regularly attend refresher training.
Are all of iLuvo’s treatments tried and tested?
Our treatments are extensively tried and tested by the vendors of our equipment and each piece is medically certified and insured.
What are the Benefits and Results for Laser Therapy?
A course of 6-8 treatments will result in a permanent reduction of hair growth for an overwhelming majority of clients with a 60-90% reduction.
At the beginning of your course, we go through an in-depth consultation covering all aspects of the treatment. At iLuvo our treatment offers:
- Permanent reduction in hair growth
- Quicker treatment compared to traditional laser systems
- Smoother and softer skin all year round
- Suitable for all skin types
- Virtually pain-free treatment
- Highly trained and highly experienced professional team
- 0% interest-free credit payment plans available
Award winning technology
Soprano ICE Platinum is an advanced hair removal platform which is specifically designed to provide effective treatment to a wide range of skin and hair type.
The technology offers power and versatility by incorporating the three most effective wavelengths for hair removal:
- Alex Technology: 755nm wavelength offers more powerful energy absorption targeting the widest range of hair types and colours, especially lighter coloured and finer hair.
- Diode Technology: 810nm is the classic wavelength to offer high power and deep penetration of the hair follicle.
- YAG Technology: 1064nm wavelength offers the deepest penetration of the hair follicle making it an optimal solution for darker skin types and thicker, darker hair.
Traditional lasers only operate using 1 or 2 laser wavelengths. By utilising 3 wavelengths the Soprano Ice Platinum treatment is more effective in reducing and eliminating hair growth.
The treatment targets the hair follicle, root, and bulb to produce fantastic results in reduced hair growth by using a back and forth motion to gradually build energy and heat as opposed to the traditional ‘shots’ method, this new technique ensures the treatment is virtually painless and much safer compared to other systems.
Does iLuvo offer free consultations?
Yes, we offer a 30 minute free consultation and patch test for both laser hair removal and laser skin treatments.
What is laser hair removal?
Laser Hair Removal is a form of hair removal that offers a pain-free, almost permanent hair removal solution as an alternative to waxing or shaving.
How many laser hair removal treatments do I need before I see results?
You will start to see results after your second treatment.
Can I have laser treatments whilst pregnant?
Dependent on the treatment required our therapists will advice you about the treatments available.
Does iLuvo sell any treatment products?
We sell a limited range of beauty treatment creams and gels in our clinic and hope to offer an online store in the near future. Please speak to a therapist or email email@example.com for more information.
Super Hair Removal (SHR)
SHR is the only clinically proven hair removal treatment which is virtually pain free and used worldwide.
Soprano ICE Platinum uses SHR to ensure a safe and comfortable treatment experience. SHR works by using a high frequency of short pulses, therapeutically delivered deep into the skin to build up heat, degenerating hair follicles and preventing regrowth.
We achieve this by sweeping the applicator repeatedly over the treatment area whilst the ICE technology cools the skins surface to prevent damage to surrounding skin. This state-of-the-art combination allows for painless and highly effective hair removal.
- Shave targeted areas a few hours before your visit, ensuring they are smooth and stubble free
- Except for shaving, avoid all hair removal treatments including creams for 6 weeks before your treatment and throughout the course
- Two weeks before treatment, avoid sunbeds and fake tan
- Avoid normal sun exposure for 1 week before your treatment
- Check whether any medications you are taking cause photosensitivity – this may prevent treatment due to increased sensitivity to light and heat
Can I be treated?
The Soprano Ice Platinum is suitable for any skin type but if you have tanned recently then you shouldwait one week before treatment.
The system uses 3 different laser light wavelengths to target as many hair colours and textures as possible.
Who would you not recommend the treatment for?
Lasers target the melanin pigment in the hair follicle so treatment for ginger, white, or grey hair will unfortunately be ineffective.
The darker and denser the hair, the more effective the treatment.
Requirements for treatment:
- You must be 18 years or older
- Please do not shave for 8 hours before the session
- We cannot treat you if you are regularly taking Accutane medication
- If you are pregnant we won’t be able to offer our treatment to you.
- Avoid significant sun exposure (one week prior), sunburn, fake tan or peeling skin
- No light sensitive epilepsy, vitiligo, type 1 diabetes, a history of keloid scarring or lupus
- Please take anti-viral medication for 3 days prior to and after treatment if you have a history of cold sores
- If you are currently taking any medication or herbal supplement that may cause photosensitivity please seek a doctor’s note before commencing treatment
Is Laser Hair Removal safe?
Yes, the Soprano Ice Platinum system is one of the safest on the market with the applicator using a back and forth motion to prevent excessive energy and heat build-up.
How many Laser Hair Removal treatments do I need?
Laser hair removal technology treats hair in the Anagen growth phase, at any time this will be around 10-15% of hair in an area, therefore, each treatment 4-8 weeks apart will see a 10-15% reduction per treatment.
Most clients go for a series of 6-8 treatments per area to ensure maximum effect, but may be more for resistant areas like the face or bikini area.
How Long Does a Treatment Session Take?
Each area can vary depending on what body part you are planning to treat:
- Underarms ~ 10 minutes
- Half Arms or Lower Legs ~ 30 minutes
- Full Back and Shoulders ~ 45 minutes
- Full Body ~ 2 hours 30 minutes
Do I need to shave before Laser Hair Removal?
Please shave a few hours before the appointment to ensure sessions are safe and effective as the laser will be unable to target root structures beneath the skin if not smooth.
This period will allow skin to calm down and redness to fade whilst leaving a smooth surface for the laser to treat.
iLuvo offers shaving for a small charge of £10 per area.
Can I sunbathe or use a tanning bed before Laser Hair Removal Treatment?
You may receive laser hair removal treatment if you have a tan but please wait at least 7 days after sun exposure before treatment and avoid sun exposure for 7 days after treatment.
Sunbeds must be avoided throughout the course of laser hair removal and if you have red skin, sunburn or peeling skin please wait until your skin is completely healed before starting the treatment.
After laser treatment
Mild redness or sensitivity: Apply cooled Aloe Vera gel to calm and soothe the skin.
Exposure to sunlight: Ensure treated areas are protected with 30-50 SPF sunscreen.
Avoid: Heat, hot baths/showers, saunas and steam rooms, vigorous exercise, and swimming.
What payment methods does iLuvo take?
We accept cash and card payments for most UK card providers. We do not accept American Express Card Payments.
Does iLuvo accept cash payments?
Yes, cash payments are accepted. We only accept UK legal tender.
Can I purchase a gift card / vouchers from iLuvo?
Yes, we sell electronic gift vouchers. These are available for purchase directly from our website under the top menu item Purchase. Alternatively, click here.
We do not have physical gift cards available for sale. We only sell electronic gift vouchers which are registered with our system and emailed to yourself or the person you are gifting the voucher to. Alternatively, you can also print out the email receipt and give this to the receiver who can redeem it in store.
Does iLuvo offer credit?
We offer a bespoke payment scheduling in-house finance package for purchasing of packages. These finance packages are 0% APR and available without a credit agency reference check. Please speak to a therapist about payment schemes for the package(s) you are interested in purchasing.
Does iLuvo offer refunds?
Refunds are available in some situations for non-discounted purchases. Refunds are not available for discounted packages or treatments purchased as part of a special offer or promotional scheme.
If you would like to enquire about a refund and the circumstances in which they are issued, please speak to one of our laser therapists who will raise the request with the store manager.
Does iLuvo offer discounts?
Yes, we offer many discounts on packages and regularly have promotions for you to take advantage of. To view the current offers available please click here.
Why is iLuvo asking for my personal details?
Due to the nature of our business and the classification of Laser Treatments as a medical procedure it is essential that we collect detailed medical background information and personal details about every client. This is a legal requirement to ensure the safety of our customers. If you have concerns about the data being requested, please speak to your therapist for more information.
How long does iLuvo hold my details for?
We retain your personal details for a period of five years from your last appointment and after this time we securely archive your information and delete completely after seven years.
Can I request you delete my personal information?
As per General Data Protection Regulations (GDPR), you have the right to request that we remove your personal information from our systems. We will comply with any data removal requests. If you wish to return as a customer again in the future, you will need to complete the consultation information again. As legally, we have to hold this information about all clients for the duration of their treatments.